Privacy Policy

This policy explains how 10 Ten Cleans ("we", "us", "our") collects, uses and protects your personal information when you use our website and book a clean with us. We are a data controller for the personal information we hold about you.

We collect the information you give us when you book a clean or contact us, including your name, email address, phone number, and the address of the property to be cleaned. We also collect details you provide about access (such as key arrangements) and any notes about your home.

If you create an account, we also hold your account details and booking history. When you pay by card, your payment is processed securely by our payment provider — we do not store your full card details.

We use your information to:

• Provide and manage your booking and the cleaning service.
• Confirm your booking and contact you about your appointment.
• Process payments and keep records.
• Respond to your questions and feedback.
• Improve our services and website.

Our website may use cookies and similar technologies to keep you logged in and to understand how the site is used. You can control cookies through your browser settings.

We share your information only where necessary to provide your booking — for example, with the cleaner assigned to your property and with our payment provider to process card payments. We do not sell your personal information.

We keep your information for as long as needed to provide our services and to meet our legal and accounting obligations. After that, we delete it or anonymise it.

Under UK GDPR you have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at info@10tencleans.com.

We take reasonable steps to protect your personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we do our best to protect your data.

Our services are intended for adults. We do not knowingly collect personal information from children.

We may update this policy from time to time. The version shown on our website is always the one that applies.

If you have any questions about this policy or your personal information, please contact us at info@10tencleans.com.