Terms & Conditions

These terms apply to every booking made with 10 Ten Cleans ("we", "us", "our"). By booking a clean with us, you agree to these terms. If you do not agree, please do not make a booking.

Bookings are made online through our website. When you book you choose a service, a property size, any extras, a date and time, and a payment method. A booking is only confirmed once you receive a confirmation email from us.

We reserve the right to decline a booking. If we cannot cover your area or slot, we will let you know as soon as possible.

The total price is shown before you book and is based on your service, property size and any extras. There are no hidden fees.

You can pay in one of two ways:

• Pay by card online — you pay securely through our checkout when you make your booking.
• Pay cash on the day — you pay your cleaner in cash after the clean is complete.

New accounts receive 10% off their first clean, applied automatically at checkout.

You can cancel or reschedule free of charge up to 48 hours before your appointment. Within 48 hours we may apply a fee to cover the cleaner's allocated time. If something urgent comes up, contact us and we will do our best to be reasonable.

You are responsible for making sure our cleaner can access the property at the agreed time. If you choose key collection, you must tell us clearly where the key will be left and where it should be returned. We handle all keys securely and never label them with your address.

To get the best result, please:

• Provide safe, reasonable access to the property and the rooms to be cleaned.
• Let us know in advance of any hazards, pets, or specific instructions.
• Tell us about any sensitivities or products you would prefer us to use or avoid.

We are not responsible for pre-existing damage, faults, or items that cannot be safely cleaned.

Our cleaners arrive with their own professional equipment and products and work to our cleaning checklist. The time a clean takes is an estimate and depends on the size and condition of your home.

We carry public liability insurance. Our liability for loss or damage is limited to the cost of the cleaning service booked, except where caused by our negligence. We are not liable for indirect or consequential losses.

If something is not right, please contact us and we will follow up with the cleaner and the team and work with you to address it. We value your feedback and use it to keep our standards high.

We may update these terms from time to time. The version shown on our website is always the one that applies to new bookings.

If you have any questions about these terms, please contact us at info@10tencleans.com.